Customer Service


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Ordering Online

Submit your order securely to us via this web site. Simply log in, or create a new account and begin shopping. Visit us again after you have placed your order to check your current order status or view your order history. We accept MasterCard, Visa or Discover Card as payment options. We offer a variety of shipping options, including in-store pickup.

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Ordering By Phone

For personal service, call us at, (800)748-0122 during our normal business hours. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!

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Shipping Policies

Calvin College Campus Store is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

Items are shipped from Grand Rapids, MI 49546 Monday through Friday. Items normally ship 1-2 business days after the order is received.

We may ship you a partial order and notify you of the delay and missing item(s). The remainder will be shipped as soon as possible, or your money will be refunded. Note, you are only charged for the items that have shipped.

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Return Policy for Online Orders of clothing, gifts and general books

Our merchandise is of the highest quality. However, should you for some reason not be fully satisfied, please return the merchandise within 30 days of receipt.

Returns:Merchandise should be packed and taped securely and must still have tags attached. Clothing merchandise must not have been worn or washed. Please include the packing slip and note of explanation. We will promptly refund the purchase price less shipping and handling.

Exchanges:If you wish to exchange an item, please specify the size and/or color you would like to have us ship. If you wish to exchange an item for a different item, please tell us the product you wish to receive, along with a size and color. If there is a difference in price between the exchanged and original items, we will either charge or credit you the difference using your original payment method. 

Items must be returned prepaid. On exchanged items we offer FREE SHIPPING on your replacement order. If the return is due to our error all shipping charges will be refunded to the original credit card or account used for payment.

Ship your return to the following address:

Attn: Returns Department
Calvin College Campus Store
1745 Knollcrest Circle SE
Grand Rapids, MI 49546

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Textbook return policy:

Receipts are ALWAYS required.

Textbooks* may be returned for a full refund within the first 5 days of classes. 

Books purchased after the first 5 days of classes may only be returned within 48 hours of purchase and a $5.00 per book restocking fee will apply.

Shrink-wrapped books that contain software are non-returnable after the shrink wrap has been removed.

*Textbooks are non returnable if access codes, either included in or packaged with a textbook, have been accessed or opened.

Please contact us (campus-store@calvin.edu) with any further questions regarding returns.

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Contact Support

Contact us anytime with questions or concerns via email at: (campus-store@calvin.edu). You can also contact our customer service department at: (800) 748-0122 or (616) 526-6376.

Support Contact Form * required fields

Our support staff will respond within 24 hours.

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Enter the verification code as it is shown in the image above.

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Textbook Information FAQ's, reservation information and buyback dates

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